The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.
We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.
We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.
About the job
We want to fill this position with a proactive digital content enthusiast who shares our vision of “creating a better everyday life for the many people”. You will be a key driver in ensuring and enhancing the online customer experience.
You're responsible to maintain the IKEA website and mobile applications by coordinating ongoing content changes, search optimization, securing information accuracy and consistency and ensuring that changes are made on time; all this to secure that it is maintained in the top condition every day.
You will ensure that all live content is built to brand guidelines, reflects the IKEA brand values, copy and visual identity, tone of voice and quality standards and through this contribute to an optimal digital consumer decision journey.
Support and take full ownership of planning, execution and project management for web content projects and campaigns in the Commercial Calendar.
Work in close relationship with the Web Merchandiser(s) to secure commerciality online.
Commercially driven and capable of contributing to the unit with web/online editorial expertise as well as converting user behaviour and data into action plans.
Understand a site’s target audience and requirements.
Able to produce content and to write it in an interesting and appealing manner that reflects the IKEA tone of voice.
Have excellent communication skills – both verbal and written.
Able to simplify and explain complex issues and procedures.
Excellent troubleshooting and problem-solving skills.
To develop strong collaborations across functions and across the SEA region.
Agility in approaching challenging situations.
Structured, detailed orientated and love being one.
eCommerce operations knowledge preferred.
You share the IKEA values and belief in growing business and people together.