• Good business understanding: understanding of key performance measurement used to plan, follow up and steer the business with a customer-centric approach • Excellent knowledge of IKEA processes, supply chain, warehousing operations and service business leading to an excellent customer fulfilment • Excellent knowledge of the customer and co-worker needs, demands and expectations on the markets • Very good knowledge of market intelligence applies market knowledge to achieve organizational goals and objectives; include market specifics in decision making process • Good knowledge of change management and leading in the unknown/exploring • Very good knowledge of different leadership styles (such as interdependent, indirect, situational etc.) and needs as well as appropriate use for different situations • Very good financial competence and understanding of the financial impact on total network • Understanding of cultural differences and importance of diverse teams to meet the customer´s expectations • Good knowledge and practices of social relations and attached processes within the frame of French regulations/laws
If you are:
• Inspired by the IKEA vision, values and culture • Customer orientation and centricity: You see the customer first and consider the impact on the customer when taking decisions • Eagerness and desire to understand the complexity of IKEA business, the customer and co-worker needs and influence the improvement of the business with a focus on customer and co-worker satisfaction, financial business performance and compliance • Being passionate about leading business through people and having a strong belief in the individuals potential • Enjoy applying strategic, tactical and operational approach for analyzing business opportunities from customer/market perspective and inspired by challenging situations • Collaborative mind-set: excellent in building relationships within and outside the organization and having high levels of influence and personal impact by using good communication and negotiation skills • Ability to identify need and drive change within the organization on market level acting in multi-cultural, interdependent and matrix environments • Strong focus on achieving and exceeding goals and challenging business for constant improvement and higher efficiency • Ability to act within the global framework in order to achieve local/market/organization goals • End-to-end orientation: ability to apply strategic and analytical process oriented thinking including planning and maintaining work processes • Fluent in English, both written and verbal
WHAT YOU'LL BE DOING DAY TO DAY
As Unit Manager, you will be:
• Accountable for high performing daily operations connected to the assigned central fulfilment unit including standard operating procedures, planning, execution, follow up and day to day continuous improvement of operations, relevant negotiations, IWAY and legal compliance with a focus on quality in all touchpoints for the lowest possible cost. • Accountable for budget and results connected to the assigned central fulfilment unit and to initiate actions when necessary, to optimize costs in order to contribute to the performance, productivity, cost development and efficiency of central fulfilment operations. • Accountable for securing implementation of new warehousing processes, technologies and ways of working in the central fulfilment unit. • Accountable for creating a safe and secure working environment and securing compliance to Standard Operations Procedures (SOPs). • Accountable for securing efficiency and continuous improvement to reach excellence in operations as defined in the Customer Fulfilment Business Plan and the GSP agreement including delivery performance, quality and productivity improvements as well as cost optimization. • Accountable for collaboration and cooperation of the unit with key partners and stakeholders on all levels including market, group, internal, external, within and outside of INGKA. Including: representation of the central fulfilment unit in related decision bodies, contribution with both knowledge and expertise to optimal operational and multichannel development, related business- and process forums, sourcing activities as well as to all matrices, global and market initiatives and competence networks. • Accountable for securing seamless communication with all relevant stakeholders connected to the unit's operations both within and outside of INGKA strictly following a customer-centric, collaborative, end-to-end and process oriented mindset. • Responsible for leading, coaching and developing a high performing unit organization and Unit Management Team including communication, flexibility, performance culture, competence development, succession planning. Responsible for creating and actively maintaining a work environment which supports equality, diversity and inclusion, and well-being. • Accountable for promoting and stimulating entrepreneurial orientation in the assigned central fulfilment unit and to secure contribution to knowledge sharing, knowledge management, improvement, development and innovation activities. • Accountable for the implementation of the Customer Fulfilment sustainability agenda in the assigned central fulfilment unit.