For this role you bring with you 2-4 years working experience in a management position with proven successful leadership and ability to influence in a matrix organisation. You have experience of deliver both business result and people development, as well experience of securing implementation of strategies, plans and set/follow up goals.
You have knowledge in the following areas:
• IKEA business model, the strategic landscape and IKEA ways of working • Good business understanding and use of key performance measurement • Very good knowledge of IKEA processes, supply chain, store-and warehousing operations and service business • Very good understanding of the customer and co-worker needs, demands and expectations • Very good knowledge of market/industry intelligence • Good knowledge of change management & knowledge of different leadership styles • Stakeholder management: good knowledge of how to identify and involve relevant stakeholders • Vendor management: evaluating and monitoring vendor performance • Good financial competence: knowledge about how internal and external financials impact the business
As a person you have a strong collaborative mind-set in building relationships across the organisation and use your good communication and negotiation skills. You have the ability to identify need and drive change within the organisation acting in multi-cultural, interdependent and matrix environments. You have capability to translate business and customer needs into development initiatives and actions with an end-to-end approach
WHAT YOU'LL BE DOING DAY TO DAY
The purpose of the role is to take accountability for leading a team of specialists (Service Fulfilment Operations Developers or Service Fulfilment Operations Specialists): • Daily operations for services: internal and external service partners • Operational excellence • Efficiency and continuous improvement • Short and mid-term capacities • Cost development and contribution to the cost goal • Lead-time development • Sustainability
You will be: • Accountable performance to secure a high performing daily operations, quality and short- and mid term capacities and resources • Responsible to secure negotiated cost development of the Service Fulfilment • Accountable for securing efficiency and implementing improvements • Contribute with both knowledge and resources to optimal multichannel development and tendering activities • Responsible to lead, coach and develop the team and individual co-workers • Contributing to the implementation of the CFF sustainability agenda for Service Fulfilment • In this role you will report to the Service Fulfilment Operations manager
OUR TEAM WITHIN IKEA
We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!