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Communication Business Partner - Customer Fulfilment (CFF)

Malmö, Skåne County - Standort erkunden Marketing & Kommunikation Vollzeit


Who you are

Your professional passion is retailing and reaching a better business outcome with communication. In an environment where things move fast, you zoom in and out on several business topics in parallel, and you proactively bring your strategic mind and skills into the dialogue. With speed and simplicity, you define, plan, produce, execute and follow up communication - all internal and external audiences. You are a role model when it comes to creating an open and collaborative climate, a team player who finds energy in collaboration, a go-to person for both business owners and communication colleagues. Last but not least, you embody the IKEA values and are not afraid to find your own way and test and learn in rapidly changing times.

A day in your life with us


Being the Retail Operations Communications Team, we work close to the global IKEA retail business agenda, within Ingka Group, and the leaders driving it. We secure receiver’s perspective, advise and coach business leaders to lead with communication, and we plan and produce communication assets. All to contribute to growth and positioning of IKEA, while supporting Group Functions and the Communication Teams in our 32 Ingka Group markets. To make this happen, we collaborate with our colleagues in Ingka Group Communication and the wider IKEA communications network.

We are searching for a Communication Business Partner to join the Customer Fulfilment part of the team on a temporary contract to cover for a colleague who is on parental leave. The temporary contract is for 12 months starting no later than the 1st of November. Part of the job is to, with communication, improve the impact of business priorities and by that contribute to transformation and development, but also to secure and optimize the business. This is combined with the work of strongly improve the positioning of IKEA within the topics of retail innovation and omnichannel experience and the shift from being a home furnishing retailer to an enabler for better homes, better lives, and a better planet.

- A communication professional with a strategic, outcome driven mindset – ready to be hands on to create clear and simple communication for all target groups.
- Grasping complex business matters quickly and connecting the dots across a complex organization.
- Spotting sensitive matters and newsworthiness, activating processes to reach internal and external audiences.
- Experienced in either crisis communication, issues management or top executive advising.
- Excellent in English, both written and oral communication skills.
- A team player, ready to share the responsibility of the cross over communication initiatives IKEA Retail Strategy and Business Plan, key leader broadcasts etc.

In this role, you report to Charlotta Wetoft, Communication Business Manager Customer Fulfilment and Expansion.

Ingka Group offers an exciting and empowering work environment in a global context. You have exceptional opportunities to grow and develop together with us.

About this work area

IKEA offers well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. There are several companies with different owners, working under the IKEA Brand, all sharing the same vision: to create a better everyday life for the many people. IKEA was founded in Sweden in 1943.

With IKEA retail operations on 32 markets, Ingka Group is the largest IKEA retailer and represents about 90% of IKEA retail sales. It is a strategic partner to develop and innovate the IKEA business and help define common IKEA strategies. Ingka Group owns and operates IKEA sales channels under franchise agreements with Inter IKEA Systems B.V. It has three business areas: IKEA Retail, Ingka Investments and Ingka Centres. Read more on www.ingka.com.

Questions and support? Let's connect!

You might have questions about the position of Communication Business Partner Customer Fulfilment and Expansion or the recruitment process – and that’s a good thing – feel free to reach out to our recruiter Neha Verma via neha.verma2@ingka.com or Communication Business Manager Customer Fulfilment and Expansion, Charlotta Wetoft, charlotta.wetoft1@ingka.ikea.com

Please send in your application in English, consisting of a CV and a cover letter, as soon as possible but not later than 27th September, 2022. We are looking forward to getting to know you soon!