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Quality & Safety Compliance Leader, IKEA Cheras (Full-Time)

Kuala Lumpur, Kuala Lumpur - Standort erkunden Logistik Vollzeit


Company description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia, Thailand and Philippines – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Job description


To take responsibility as part of the store logistics team for the integration of IKEA supply quality, health and safety standards in the goods flow process and customer delivery processes. To safeguard the quality of all fulfilment processes to ensure that no damaged products reach the customer. To secure that fulfilment processes are completed in such a way that ensures a safe environment for co-workers and visitors. To secure that the fulfilment operations are carried out according to regulations and mandatories that procedures and follow-ups are implemented, and that the store is operating in compliance during all hours.


  • Be the ambassador for the highest possible quality perception for visitors, customers by correct execution of the goods flow processes, keeping customer-perceived availability in focus. 
  • Secure implementation of the Supply Quality “Detect-Correct-Report” way of working in all parts of logistics operation with a zero-tolerance approach towards non-compliant goods meeting the customer. 
  • Work together with business (e.g. Safety & Security, Recovery, Customer Relations), supply chain partners (e.g. Quality Support Centre, DS, Transport) and external service providers (e.g. Racking, Equipment service providers), with regards to quality, safety and health related topics. 
  • Contribute to positioning the IKEA store and the IKEA Brand as responsible partners in lowering environmental impact by taking relevant actions that contribute to achieving long term profitability in a sustainable and environmental way. 
  • Live the IKEA values and nurture a strong and thriving IKEA culture that inspires colleagues to reach extraordinary achievements in the store and especially in the goods flow team. 
  • Lead and influence all goods flow co-workers to secure that the department works in compliance with Global Risk Manual/Safety & security Manual, IKEA internal regulations and local legislation relating to quality, health, safety and environment in relation to the goods flow processes. 
  • Contribute with relevant quality, health and safety input and feedback to the logistics action plan and ensure that these are implemented in the goods flow processes. 
  • Ensure warehouse racking, handling equipment and unit load inspections are conducted according to local legislations and IKEA requirements. Assess the goods flow processes in the area of health, safety and quality and share findings with the Logistics Manager. 
  • Secure a competent goods flow team that can execute its assigned responsibilities related to health, safety and quality with confidence, through mandatory trainings and on boarding for new co-workers.
  • Identify, and develop the many talents and successors for the QSC role in the goods flow team in the area of quality, safety and compliance.

  • Interested in home furnishing, people's life at home, and the IKEA product range 
  • Have a passion for developing people and talent 
  • Have a passion for logistics and working in a fast paced, constantly changing retail environment 
  • Driven to achieve goals through people
  • Know how to contribute to be compliance to the Safety in Goods Handling SOP. 
  • Know how to analyse and prioritize KPI's to be included in business and action plans. 
  • Know the standard operating procedures for forklift drivers, and their purpose to keep all co-workers safe and secure during logistics operations. 
  • Know the standard operating procedures for forklift drivers, and their purpose to keep all co-workers safe and secure during logistics operations.
  • Ability to build trust and communicate in a clear and targeted way with different people in different situations. 
  • Ability to manage a high volume and agile retail environment, reaching the desired effect or results. 
  • Ability to deliver, making things happen with speed, simplicity and flexibility even in unpredictable situations.

More Information

Please apply by 31 August 2022