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Contact Support Center Co-worker (e-commerce)

Amman, Amman Governorate - Standort erkunden Kundenservice & Kasse Vollzeit

Stellenbeschreibung

Company description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at affordable prices . We are part of IKEA Al-Homaizi Limited, operating in three countries - Kuwait, Jordan, and MOROCCO.

Our keywords are Home, People, Happiness, Development, Leadership, Inclusion & Diversity, All with Passion!

Join us to bridge your dreams and unique ideas within an organization that believes in People !


Job description

  • To encourage existing customers to shop more frequently and in larger volumes, by offering and optimizing the best shopping experience
  • Monitor and ensure the best consumer journey of our website
  • Contact Centre Experience
  • Self-reliant and motivated with proven ability to work as part of a team as well as independently.
  • Ability to communicate confidently and clearly in English language.

Qualification
  • Sound understanding of business and a background gained from working in a customer-focused, fast-paced and multichannel retail environment.
  • Proven customer-focused mindset.
  • Self-confident and assertive with the ability to influence through the use with customer insight. 
  • Know how to manage and develop complex processes
  • Ability to set clear expectations and directions.
  • Good analytical and numerical skills.
  • Strong problem solving and conflict handling skills
  • Understanding customer motivation and expectations, and playing an active role in turning them into commercial opportunities.
  • ensuring a positive shopping experience that creates trust in the IKEA Brand before, during and after their visit.

More Information

* Local employment regulations applies